Creating loyal customers means building trust, to accomplish this you must start by answering their questions 'First Time Right'. Discover what this means, and how to utilize these customer questions as opportunities for the future.
By Tinky Bart, CEO at TKC digital
"I like to do things in a different way, It is my passion to help large organizations to answer their customers questions first time right. It's my mission to make this a boardroom topic. I think it is great fun to create a customer service and knowledge management strategy and implement this. "